How long does it take for me to receive my order?
All of our products are made to order – we don’t stock them – and they will ship out after our “crafting period” of 5-10 business days. Custom items, however, could take 10-15 business days due to their unique nature. All orders are processed Monday – Friday, excluding federal holidays. Our crafting period allows us to provide consistency and quality to all of our products. Once shipped, you will receive an email with your tracking information.
I only received some of my items. Where’s the rest of my order?
If your order contains multiple items, it might have multiple shipment. We’ll send you an email confirming each additional shipment. If in doubt, feel free to contact us at email@example.com and we can help you check your order’s status.
How do I change my shipping address?
As long as your order is still in production and not in shipment, we can make modifications to your shipping address. If you want to make any changes, please email us at firstname.lastname@example.org and we will try to process your request as quickly as possible
How do I cancel my order?
We begin processing your order immediately. If you need to cancel your order, you can email us at email@example.com within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process; unfortunately, we are unable to grant your cancellation request.
Don’t worry though, you can use our Returns Manager within 15 days of the date you receive your merchandise and send it back to us. For more details, see our Return and Exchange Policy.
How can I request a refund?
We process refunds everyday! Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal, the refund will be issued to the same card/account associated with your PayPal account.
Note: We don’t process refunds for custom items due to their custom nature. However, if the issue is our fault, we are more than willing to process a remake. Feel free to contact us if you want to know more about our refund policy.
What are your shipping rates?
Right now, we offer free worldwide shipping with no minimum order. However, this is a limited time offer only and could change without prior notice.